Returns/Exchanges

Exchanges/Returns are super easy!

Reach out to us with your order number at info@rusticcutsco.com or messenger.

Exchanges and returns must be processed by the 30th day from date of delivery.

You will receive a return label in an email for any items you need to send back to us.

Due to the nature of custom/personalized item we do not offer returns or exchanges for those items. They are final sale unless the item is defective.

Items for return/exchange must be in the same condition that you received it. 

If you have a damaged/defective item, please reach out to info@rusticcutsco.com with your order number and a picture of the damage and we are happy to replace your items free of cost.

Refunds for returns will be processed upon return delivery of your order to the original payment method. 

If you have any issues or questions, please feel free to reach out and we will do our best to assist you! Thank you so much for shopping with us.