Exchanges/Returns are super easy!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return/exchange, reach out to us with your order number at email@example.com or messenger.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the receipt or proof of purchase..
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
Due to the nature of custom/personalized item we do not offer returns or exchanges for those items. They are final sale unless the item is defective.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and Issues
If you have a damaged/defective item, please reach out to firstname.lastname@example.org with your order number and a picture of the damage and we are happy to replace your items free of cost.
Refunds for returns will be processed upon return delivery of your order to the original payment method. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any issues or questions, please feel free to reach out and we will do our best to assist you! Thank you so much for shopping with us.